Terms & Conditions

Effective Date: July 2026

These Terms & Conditions govern the services provided by Avella Home Co. By scheduling a consultation or booking a service, you agree to these terms.

Consultations

Consultations are designed to better understand your home, goals, and project needs.

Following your consultation, we may recommend a phone consultation, virtual consultation, or in-home assessment before preparing your personalized proposal.

Scheduling a consultation does not guarantee service availability.

Estimates & Proposals

All estimates are based on the information available at the time of the consultation.

If the scope of work changes, additional services are requested, or unforeseen conditions are discovered, pricing may be adjusted with your approval before additional work is performed.

Scheduling

Appointments are scheduled based on availability.

We will make every effort to arrive on time. Occasionally, arrival times may vary due to traffic, weather, or circumstances beyond our control.

Cancellations & Rescheduling

We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment.

Repeated late cancellations or missed appointments may require a deposit before future bookings.

Client Responsibilities

Clients agree to:

  • Provide safe access to the property.

  • Inform us of any hazards, fragile items, or special instructions before service.

  • Secure valuables, cash, jewelry, important documents, medications, and firearms before our arrival.

Satisfaction

Our goal is to provide exceptional service.

If you have any concerns regarding your service, please notify us within 24 hours, and we will work with you to address them.

Liability

While we take great care in your home, Avella Home Co. is not responsible for:

  • Pre-existing damage

  • Normal wear and tear

  • Damage caused by unstable furniture or improperly installed fixtures

  • Items not disclosed as fragile or requiring special handling

Right to Refuse Service

Avella Home Co. reserves the right to refuse or discontinue service if conditions are unsafe, unsanitary beyond the agreed scope, or if inappropriate or abusive behavior occurs.

Website Information

We strive to keep all information on our website accurate and up to date; however, services, pricing, and availability may change without prior notice.

Contact

If you have questions regarding these Terms & Conditions, please contact:

Avella Home Co.

Email: hello@avellahomeco.com